Refund policy
At SoftLandings, we're committed to your satisfaction. We offer a 30-day "Happiness Guarantee" on all our products. This means you have 30 days from the date of receiving your item to request a return, no questions asked.
Our Guarantee:
- 30-day return window
- Full refund, even if you've tried the product
- No questions asked
To initiate a return, simply contact us at support@trysoftlandings.com. We'll provide you with a return shipping label and instructions on how to send your package back to us.
Refund Process: Once we receive your return, we'll process your refund to your original payment method within 10 business days. Please note that it may take a few additional days for the refund to appear in your account, depending on your bank or credit card company.
European Union Customers: For customers in the European Union, you have the right to cancel or return your order within 14 days, for any reason, in accordance with EU regulations.
Exceptions: While we strive to make our return process as simple as possible, there are a few exceptions:
- Custom or personalized items
- Sale items or gift cards
If you have any questions about our return policy or need assistance with a return, please don't hesitate to contact us at support@trysoftlandings.com. Your happiness is our priority!